#TK-0042 Password Reset
● In Progress
#TK-0089 Add New User
● Open
#TK-0031 Phishing Alert
● Critical
// Open Source · Free for Students · MIT License

The IT Practice Lab
Where Failure
Builds Careers

Practice real ticketing workflows, incident response, and security simulations in a safe environment — just like ServiceNow, Jira, and Zendesk, but free for students everywhere.

100%
Free for Students
50+
Realistic IT Scenarios
MIT
Open Source License
A+, Net+, Sec+
Cert-Aligned Content

Everything You'll Use
On Your First Day

Built by someone who's been there — a student who needed hands-on experience before getting the job.

🎫

Ticketing Workflows

Create, assign, escalate, and close tickets just like ServiceNow and Jira. Handle real scenarios: password resets, user provisioning, printer issues, VPN access.

CompTIA A+ · Help Desk
🛡️

Incident Response

Simulate phishing attacks, ransomware alerts, and unauthorized logins. Learn to triage, escalate, and document security incidents step by step.

CySA+ · Security+
📡

Packet Analysis

Analyze simulated .pcap files in a Wireshark-style interface. Read traffic, identify anomalies, and write your findings — just like a real SOC analyst.

Network+ · CySA+
🤖

AI Agent Builder

Build your own automation agents that handle tickets, auto-escalate incidents, and respond to requests. Powered by real AI — learn what you'll deploy at work.

Premium · $5.99/yr
🐙

GitHub Integration

Push your lab reports, incident documentation, and automation scripts directly to a GitHub repository with one click. Build a real portfolio employers can see before you even interview.

Premium · $5.99/yr
🪟

Active Directory Labs

Practice real AD tasks — create users, reset passwords, manage groups, apply policies — in a simulated Microsoft environment. Free tier gets the simulation, Premium connects to real Azure AD.

AD Sim Free · Azure AD Premium
📊

Progress Tracking

See your ticket resolution rate, average response time, and skill scores. Track your improvement and earn certificates to add to your LinkedIn profile.

All Tiers
🌍

Global & Free

No school email required. No paywall for the core platform. Deskouri is a nonprofit built for students in Fall River, Port-au-Prince, Lagos, and everywhere in between.

Nonprofit · Open Source
Deskouri — Ticket Queue
#TK-0042 User cannot reset password In Progress
#TK-0043 New employee — provisioning access Open
#TK-0044 ⚠ Phishing email detected — Finance dept Critical
#TK-0045 Printer offline — 3rd floor Open
#TK-0039 VPN access revoked after offboarding Closed

Real Tickets.
Zero Consequences.

Every scenario in Deskouri is based on real situations you'll face in IT support. Make mistakes, learn the right process, and try again — that's the whole point.

  • Pre-built scenario library covering A+, Net+, Sec+, CySA+
  • AI assistant guides you if you get stuck
  • ITIL-aligned ticket lifecycle from open to closed
  • SLA timers so you practice under realistic pressure
  • Export your session log as a portfolio piece

Up and Practicing
in Under 5 Minutes

No setup. No downloads. No credit card. Just sign up and start handling tickets.

01

Create Your Account

Sign up with any email. No school address required. Students worldwide are welcome — Deskouri is built for everyone.

02

Choose a Scenario

Pick from 50+ curated IT scenarios by category — Help Desk, Security, Networking — or let the system assign you a random ticket.

03

Work the Ticket

Handle the issue step by step. Research it, document it, escalate if needed, and close it. Your AI assistant is always a click away.

04

Review & Level Up

See your performance report after each ticket. Track your growth, earn certificates, and build a portfolio that proves your skills to employers.

Free Forever.
Powerful When You're Ready.

Deskouri is a nonprofit. The core platform will always be free. Premium labs help keep the lights on.

// FREE TIER
$0/forever

For every student, everywhere in the world.

  • Full ticketing practice dashboard
  • 30+ Help Desk scenarios
  • AI assistant for guidance
  • Progress tracking & scores
  • Community forum access
  • Active Directory simulation (basic)
  • Security simulations (phishing, IR)
  • Packet analysis labs
  • AI agent builder
  • GitHub repo integration
  • Azure AD live environment
Start Free →

Your First Ticket
Starts Right Now

Join thousands of students who are building real IT skills before their first job. It's free. It's open source. It's yours.

Join Deskouri Free →

No credit card · No school email required · Open source · MIT License